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Sales Operations Administrator

Sales Operations Administrator

# of Openings 
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Min. Exp. (Yrs) 
Posted Date 

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Key Objective


  • Provide administrative support to the eir Sales Teams, namely through administration of business access, sales productivity reporting and process reviews
  • Perform key activities in the Sales Operations team such set up and maintenance of user logins for channels, processing of productivity reports, channel reporting and finance reconciliations.
  • Ensure key activities are processed accurately and within SLA.



  • Maintain Retail Business Access including but not limited to; Setup of new users, maintenance and audit of current data base, removal and audit of leavers
  • Maintain a close relationship with the business access portal team and HR Learning and Development team
  • Complete the weekly Billing Reconciliation for Retail process, follow all exceptions through to resolution and retain sufficient evidence for audit.
  • Process system reports to support the various consumer teams
  • Ownership of productivity reports via Excel including but not limited to; Sales & Run Rate reporting, Channel Split Reporting, Product review reporting
  • Issue daily ‘Sales Comms’ to Consumer Sales channels
  • Develop a weekly roundup newsletter to all sales channels
  • Maintain and update the Sales Operations Process Handbook
  • Set up and maintenance of Retail non-revenue accounts such as; TV and Broadband
  • Adhoc support of the Sales Management team including but not limited to; Adhoc sales reporting, analytic reporting, process overview reporting
  • Support the Retail Helpdesk inbox team; assist in queries into inbox and support ownership of inbox


  • Requires minimum 2 years relevant experience
  • Sales and/or customer service experience in the Telecoms industry desirable
  • Competent understanding of general office hardware and software
  • Advanced knowledge on all Microsoft packages is essential with particular focus on Microsoft Excel.