• Customer Service Representative - €25k

    Posted Date 3 weeks ago(3 weeks ago)
    ID
    2018-2221
    # of Openings
    4
    Job Locations
    IE-Dublin
    Category
    Customer Service/Support
  • Overview

    Our Client, a leading multinational card payment acquirer and payment processing company are currently seeking experienced Customer Service professionals, ideally with a background in financial services or payment services.

     

     

    Responsibilities

    • Handling inbound customer calls and queries through to resolution with focus on first-time resolve
    • Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer – escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
    • Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
    • Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
    • Taking appropriate responsibility to process confidential information in a secure manner
    • Depending on experience in role, more duties may be added to help streamline process and enhance customer satisfaction with our products and services
    • Keeping customer informed (KCI) – in accordance with set KPI’s while customer queries/escalations are being resolved.

    Qualifications

    • Previous experience within a call centre / customer service environment including inbound and outbound calls, preferably within the financial services or payment processing industries would be an advantage
    • Performance driven, and able to work under pressure and to tight deadlines.
    • Ability to work on own initiative, and to be a team player.
    • Communication skills – excellent verbal communication skills.
    • Professional attitude and demeanour
    • Ability to work a flexible schedule (which will include shift hours with some weekend work)

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