• Helpdesk Technician

    Posted Date 1 week ago(07/12/2018 13:20)
    # of Openings
    Job Locations
    Information Technology
  • Overview

    We are currently recruiting a Helpdesk Technician to join our clients expanding team in Dublin.  This position is a standalone position, so the successful candidate will be expected to provide first and second level support to their client base.


    Role Purpose and responsibilities:


    The Helpdesk Technician will

    • Serve as the first point of contact for internal customers seeking technical assistance
    • Record events and problems and their resolution in ticket system
    • Perform local and remote troubleshooting of users issues
    • Installing or changing software to fix issues
    • Installation and configuration of client desktops and laptops
    • Training other staff members on troubleshooting and diagnosing problems
    • Rollout of new user devices eg. Laptops, PCs, ipads, iphones etc.
    • Assist with technology refreshes
    • User account management
    • Resolve issues on first contact where possible
    • Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service
    • In life management of workstations and other devices
    • Liase with IT Team on issues




    • Proven experience as a help desk technician or other customer support role
    • Tech savvy with working knowledge of office automation products, databases and remote control
    • Knowledge of computer/laptop build and operation.
    • Good understanding of computer systems, mobile devices and other tech products
    • Knowledge of Microsoft Active Directory.
    • Ability to diagnose and resolve basic technical issues
    • Proficiency in English
    • Customer-oriented and even tempered
    • Good communication skills
    • Strong interpersonal skills and ability to work independently or with cross functional teams
    • Ability to multitask and ensure flawless execution and delivery
    • Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently


    • Basic of command line
    • Powershell
    • Basic knowledge of scripting or just understanding scripts in Commandline/Powershell
    • 2 years experience on a similar position.
    • Occasional travel required to Poland and other countries in Europe.



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