• Helpdesk Technician

    Posted Date 1 week ago(07/12/2018 13:20)
    ID
    2018-2269
    # of Openings
    1
    Job Locations
    IE-Dublin
    Category
    Information Technology
  • Overview

    We are currently recruiting a Helpdesk Technician to join our clients expanding team in Dublin.  This position is a standalone position, so the successful candidate will be expected to provide first and second level support to their client base.

     

    Role Purpose and responsibilities:

     

    The Helpdesk Technician will

    • Serve as the first point of contact for internal customers seeking technical assistance
    • Record events and problems and their resolution in ticket system
    • Perform local and remote troubleshooting of users issues
    • Installing or changing software to fix issues
    • Installation and configuration of client desktops and laptops
    • Training other staff members on troubleshooting and diagnosing problems
    • Rollout of new user devices eg. Laptops, PCs, ipads, iphones etc.
    • Assist with technology refreshes
    • User account management
    • Resolve issues on first contact where possible
    • Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service
    • In life management of workstations and other devices
    • Liase with IT Team on issues

     

    Responsibilities

     

    • Proven experience as a help desk technician or other customer support role
    • Tech savvy with working knowledge of office automation products, databases and remote control
    • Knowledge of computer/laptop build and operation.
    • Good understanding of computer systems, mobile devices and other tech products
    • Knowledge of Microsoft Active Directory.
    • Ability to diagnose and resolve basic technical issues
    • Proficiency in English
    • Customer-oriented and even tempered
    • Good communication skills
    • Strong interpersonal skills and ability to work independently or with cross functional teams
    • Ability to multitask and ensure flawless execution and delivery
    • Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently

    Qualifications

    • Basic of command line
    • Powershell
    • Basic knowledge of scripting or just understanding scripts in Commandline/Powershell
    • 2 years experience on a similar position.
    • Occasional travel required to Poland and other countries in Europe.

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed