The Customer Service Team within IFA Member Services provides front line support to IFA Telecom customers through inbound and outbound calls, email and online queries. The team are proficient in dealing with telecom and broadband service queries and fault diagnostics, customer billing queries and order processing.
The role of the Customer Service Executive is to give IFA Members a tailored customer service experience, dealing with calls in an efficient, professional and friendly manner, taking ownership of issues while striving to resolve these at first point of contact.
Hours of Work
• 25 days holidays.
• Subsidised canteen.
• Attractive working hours, accessibility via, bus, Luas or car. Close to Red Cow/M50 and free parking.
Customer service experience with telecom and broadband technical support is essential. Min 1 year experience required.